Refund & Returns Policy

Refunds and Returns Policy
Effective Date: 15 November 2024

At Office Screen Protector, we are committed to ensuring customer satisfaction with our blue light blocking glasses. If you are not fully satisfied with your purchase, our Refunds and Returns Policy outlines how you can return or exchange products.

1. Eligibility for Returns

1.1 Return Period:

  • Products may be returned within 30 days of the delivery date.

1.2 Condition of Products:

  • Returned items must be:
    • Unused and in the same condition as received.
    • In the original packaging, including accessories (e.g., cleaning cloth, protective bag).
    • Accompanied by proof of purchase (e.g., receipt, order confirmation email).

1.3 Non-Returnable Items:

  • Items that have been customized or marked as final sale are non-returnable unless defective.

2. Return Process

2.1 How to Initiate a Return:
To start the return process, please:

  • Email us at [email protected] with:
    • Your name.
    • Order number.
    • Reason for return.
    • Photos (if the product is defective or damaged).

2.2 Return Authorization:

  • Our customer support team will review your request and provide a Return Authorization Number (RAN) along with return instructions.

2.3 Shipping Costs:

  • Customers are responsible for the shipping costs associated with returns, except for defective or incorrectly delivered products.
  • We recommend using a trackable shipping service to ensure safe delivery.

3. Refunds

3.1 Refund Eligibility:

  • Refunds will be processed for products that meet the eligibility criteria (see Section 1).

3.2 Refund Amount:

  • The refund amount will include the cost of the product but exclude original shipping fees, unless the product was defective or the wrong item was delivered.

3.3 Refund Method:

  • Refunds will be issued to the original payment method.

3.4 Refund Timeframe:

  • Refunds will be processed within 7-14 business days of receiving and inspecting the returned product.

4. Exchanges

4.1 Exchange Process:

  • If you wish to exchange your product, please contact us at [email protected] with the details of the replacement item.
  • Exchanges are subject to product availability.

4.2 Shipping for Exchanges:

  • Customers are responsible for shipping costs for exchanges unless the product is defective or the wrong item was delivered.

5. Damaged or Defective Products

5.1 Reporting Damaged or Defective Items:

  • If your product arrives damaged or is defective, notify us within 7 days of receipt by emailing [email protected] with photos and a description of the issue.

5.2 Resolution Options:

  • We will offer a replacement or a full refund, including shipping costs, for damaged or defective items.

6. Contact Information

For any questions or assistance with returns or refunds, please contact our customer support team:

We’re Here to Help!
At Office Screen Protector, your satisfaction is our priority. If you have any concerns about your purchase, don’t hesitate to reach out—we’re committed to resolving any issues promptly and fairly.

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